A: Our leather products are made from the finest quality materials sourced from reputable suppliers. They are meticulously handcrafted by skilled artisans who pay attention to every detail, ensuring superior craftsmanship. Our brand also prides itself on timeless designs, exquisite finishes, and exceptional durability, making our leather products stand out in terms of quality and luxury.
A: We use a variety of 100% genuine premium leathers, including full-grain and topgrain, from a variety of different animals. These leathers are carefully selected for their natural beauty, softness, and durability. Each type of leather has its unique characteristics that come with natural leather, allowing us to offer a diverse range of products that cater to different preferences.
A: The unique appearance of full-grain leather can vary from bag to bag due to its natural characteristics and the tanning process. Full-grain leather is the highest quality and most durable type of leather. It develops what is called a patina, resulting in a dark, soft sheen caused by oxidation and burnishing . This patina is a desirable feature that adds character to the leather but can also cause color variations and marks. These natural imperfections are part of the beauty of full-grain leather and showcase its authenticity and uniqueness .
A: To maintain the beauty and longevity of your leather products, we recommend following these care tips:Â
- Keep them away from direct sunlight for prolonged periods of time and extreme temperatures.
- Though leather can get wet, please ensure that it is dried and not left soaked in water
- Use a soft, dry cloth to remove dust and dirt regularly.
- Apply a leather conditioner to keep the leather moisturized and prevent it from drying out or cracking.
A: Unfortunately we do not offer any personalization options at this time. Rest assured we are working hard to make it happen!!
A: Yes, we are committed to ethical practices and responsible sourcing. We strive to ensure that the leather used in our products comes from sustainable and reputable suppliers who follow environmentally friendly and animal welfare guidelines. We believe in promoting ethical and sustainable practices in the luxury goods industry.
A: Yes, we offer a 12 month warranty on our leather products to guarantee their quality and craftsmanship. The specific terms and conditions of the warranty may vary depending on the product, so please refer to the warranty information provided with your purchase or contact our customer service for more details.
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your leather product, you can return it within a specified timeframe (usually 30 days) for a refund or exchange. Please ensure that the item is in its original condition and packaging. For more information on our return and exchange policy, please refer to our website or contact our customer service.
A: Our leather products are available for purchase on our official website, and we also have 5 retail stores located in Toronto Canada.
A: You can reach our customer service team through various channels. You can find our contact details on our website, including phone numbers, email addresses, and a contact form. Our dedicated customer service representatives are ready to assist you with any queries or concerns you may have Contact Us
A: Yes, we offer international shipping to many countries worldwide. Shipping options and costs may vary depending on your location. Please check our website or contact our customer service for more information on international shipping options and rates.
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